Privacy Notice

We are committed to protecting your privacy and handling your personal information fairly, lawfully and securely. This notice explains how we use your information and your rights.

How we use your information

We collect and use personal information where necessary to provide our services, manage our organisation and meet our legal and regulatory responsibilities.

Depending on your relationship with us, this may include your contact details and information relating to your care and support, health, representatives, enquiries, complaints, employment or recruitment.

We may receive information directly from you or, where appropriate, from others such as your representative, health and social care professionals, local authorities, commissioners or other organisations involved in your care.

Some information, particularly health information, is considered sensitive under data protection law and is given additional protection.

Sharing your information

We only share personal information where there is a lawful and appropriate reason to do so. 

We may also share information where required by law or where necessary to protect someone from harm.

How long we keep your information

We keep personal information only for as long as necessary and in accordance with applicable legal, regulatory and professional requirements. Information is securely disposed of when it is no longer required.

Our website

When you use our website, we may collect limited information to help us operate and improve the website. If you contact us through our website, we will use the information you provide to respond to your enquiry.

Your rights

Depending on the circumstances, you may have the right to:

• access  the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete or restrict the use of your information;
• object to certain uses of your information;
• ask for your information to be transferred in certain circumstances; and
• withdraw your consent where we are relying on consent.

Not all rights apply in every situation. Current Information Commissioner’s Office guidance recognises rights including access, rectification, erasure, restriction, portability and objection. ico.org.uk

Contact us

If you have any questions about how we use your personal information or would like to exercise your rights, please contact:

Accept Care limited

info@acceptcare.org.uk

(01207) 437 020

We may need to ask for information to confirm your identity before responding to a request.

Complaints

If you are unhappy with how we have used your personal information, please contact us so that we can investigate your concerns. You also have the right to raise a concern with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/global/contact-us/