What makes us different?

We think we spend more per person on every member of staff than any other support provider in Durham and probably beyond. We pay for all sessions and we try not to do e-learning. (sitting in front of a computer pressing buttons) We have a wealth of people with years of experience and offer some of the best services in the region for people with Learning Disabilities, Health issues and or Head Injuries. Training is vital to ensure we maintain the best standards of care. We think the time spent on face to face training is vital to developing good staff.

All staff get a buddy on starting with us. This is an experienced member of staff who you can ask daft questions to.  We also give regular supervisions when you first start we then tailor them to your needs after you have settled in.

All of our policies and ways of working put clients first we also have "together for me" days where we focus on the person and what they want in life several times a year this involves staff and families. The person dictates who is at their meeting and these feed into their annual review. 

We have Directors and heads of service who know every client intimately and know what's important to them. As we are actively present within the services and known by everyone. We think this is vitally important to know what is really going on within services. 

We have a genuine client involved recruitment process. Staff are vetted via formal interview with the Head of Operations and the Training and Development Manager.  The second stage is where you meet service users who ask their own questions. (Sometimes they can be tougher than us!) We think this is vital for people to learn who they will be supporting. Prospective candidates must be successful in both interviews in order to be offered a post. 

We do genuinely care about the people we support and try to show this in all we do. We are present in services so Service users have many opportunities to feedback about their services.  For us this is a vocation not just a job.